Making A Purchase
You can buy on line here on our website or you can order off line by phone fax email or post.
Buying on line is very simple, just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few essential details that we need to be able to satisfy the order.
Currently on this website we only offer shipping within the UK. For international orders please contact us via email.
Methods of payment are Visa, Mastercard & Debit cards, Pro-forma invoice and for public bodies Payment on account. We do not charge for any item until it is shipped, although cards will be “authorised” at the time of purchase. This enables us and the bank to validate the payment and delivery information.
Backordered items are not charged until they are shipped.
Shipping And Handling
Cost of shipping is dynamically calculated during the order process. If you want to know how much the shipping charges are for an order just order as normal and before you submit your order the shipping charge will be shown. You are not committing to an order until you click ‘Place Order’.
StackaStage is produced continuously however due to varying demand and our production schedules, time from order to delivery is generally approximately 4 weeks. On rare occasions there may be some items which have a longer lead time than this and in these instances we will back order for you. We understand that staging is often required for a specific event, so if you have a deadline that you need your staging by, please let us know before you order so that we can make sure you have everything you need in time. If you are in a hurry we can usually meet shorter delivery schedules provided you let us know before you order. If you are ordering online and any items will be more than 4 weeks we will contact you to let you know and you will have the option to cancel your order if you would rather not wait.
Credit Card Security
All credit card processing is carried out over the internet and is handled by payment service provider, SagePay. All card information is entered and sent directly to the banks servers for authorisation. StackaStage does not store or have access to any card details in clear text.
StackaStage is warranted for a period of 5 years from date of purchase against material and manufacturing defects. Damage due to accident, vandalism, misuse, incorrect storage, normal wear and tear or use not in accordance with product instructions is not covered by any warranty.
StackaStage is manufactured from high quality birch plywood which is a natural product. Differences in colour and grain pattern are a natural and normal feature of the material.